Business Quality Management (BQM) – A management system that involves the analysis and optimization of business processes, with the aim of improving the overall quality of products and services. It encompasses a set of tools and techniques designed to identify inefficiencies, reduce errors, and enhance the customer experience. BQM provides organizations with an opportunity to proactively evaluate their performance and create plans to ensure continued success. By focusing on customer feedback and taking a data-driven approach, companies are able to deliver high-quality outcomes consistently.