Case Management Features are a set of tools that help businesses manage their customer relationships. They provide an efficient way to track customer interactions, organize customer data, and ensure that customer inquiries are handled in a timely manner. Case Management Features can be used to automate customer service processes, streamline customer service workflows, and improve customer satisfaction. They can also be used to track customer feedback, analyze customer trends, and develop customer-centric strategies. By utilizing Case Management Features, businesses can ensure that their customer service teams are able to quickly and effectively respond to customer inquiries, and that customer data is kept up-to-date and organized. In short, Case Management Features are an essential tool for businesses that want to maximize customer satisfaction and optimize customer service processes.