A Case Management System (CMS) is a software solution designed to streamline the management of cases within an organization. It is an essential tool for organizations that handle large volumes of cases, such as legal firms, government agencies, and customer service departments. The features of a CMS vary depending on the specific needs of the organization, but typically include document management, workflow automation, task management, and reporting capabilities. Document management allows users to store, organize, and access case-related documents quickly and easily. Workflow automation helps to ensure that cases are handled in a timely and efficient manner, while task management allows users to assign tasks to staff members and track their progress. Finally, reporting capabilities provide insights into case-related data, allowing organizations to make informed decisions and improve their processes. By leveraging the features of a CMS, organizations can improve their case management process and ensure that cases are handled efficiently and effectively.