Case Management Use Cases are a set of scenarios that provide a framework for how an organization can use a case management system to improve the efficiency and effectiveness of their business operations. The official business definition of Case Management Use Cases is that they are a structured approach to defining, analyzing, and documenting the interactions between people, processes, and technology in order to achieve a desired outcome. This definition is based on the idea that the use cases provide a comprehensive view of the entire process, from the initial identification of a problem or opportunity to the resolution of the issue. By understanding the full scope of the problem or opportunity, organizations can more effectively design, implement, and manage the case management system. Additionally, the use cases can be used to identify potential areas of improvement and to ensure that the system is being used to its fullest potential.