A Case Management Workflow Diagram is a visual tool that helps business owners and managers visualize the sequence of tasks involved in managing a case. It shows the order in which various tasks must be performed, as well as identifying any processes or activities that need to be completed in order to ensure the successful resolution of a given case. The diagram contains elements such as activities, decision points, time estimations, and resources used to make it easier for managers to plan and prioritize their work. By organizing the flow of work into a coherent diagram, businesses can save time and money, while ensuring that customer service remains at its highest levels.