Claims Management Definition

A claims management system (CMS) is a software application that helps insurance companies and self-insured organizations manage claims. A CMS typically includes features for claim intake, claim processing, and claims management reporting.

Some CMSs are designed specifically for the insurance industry, while others are more general purpose business applications that can be configured to meet the needs of the insurance industry.

An effective CMS can help an insurance company improve its claims handling efficiency and accuracy, as well as its customer service.