Customer Onboarding Experience is the official business definition for the process of introducing a customer to a new product or service. It is the process of introducing a customer to the product, service and all of the associated processes and procedures in order to ensure the customer has a successful and positive experience. It is the process of helping a customer understand how the product or service works, what their expectations should be, and how to best use the product or service to get the most out of it. During customer onboarding, customer support teams will typically guide a customer through every step of the process, providing answers to common questions and walking them through any unfamiliar processes. Additionally, customer onboarding can also include providing training and tutorials on how to use the product or service, as well as introducing them to the customer support team and customer service representatives who can provide additional help.