Customer success KPI SaaS is a set of tools and metrics used to measure the effectiveness and efficiency of customer success teams across an organization. These KPIs help customers evaluate their overall performance and make data-driven decisions about their customer success strategy. By tracking relevant information such as customer usage and satisfaction, companies can continuously improve their customer experience initiatives, resulting in higher retention rates, improved growth, and increased profitability. With the right KPIs, customer success teams can see the big picture and identify areas of improvement to drive successful outcomes. So, if your company wants to boost its customer success efforts, start with identifying the best customer success KPI SaaS that fits your needs.