Customer Value Metrics are performance indicators used to measure the value that customers get from a company’s products or services. It provides insight into how well the company is delivering on its promises, and if it’s meeting customer needs. By analyzing customer value metrics over time, companies can understand where they need to improve in order to better meet their customers’ expectations. They also help to identify areas of potential growth, as well as new opportunities for innovation. Ultimately, customer value metrics enable companies to ensure that their products and services have lasting value for their customers.