Incident management is a process used to manage and identify the cause of any unexpected disruption or service outage in an organization. It is essential for maintaining the stability, availability, and usability of IT systems and services. A process flow chart provides a visual representation of the incident management process in order to efficiently troubleshoot and resolve incidents. The chart can be used to track steps in the investigation as well as monitor progress, identify gaps in multiple processes, and provide feedback. By clearly outlining roles and responsibilities from top-level managers to frontline staff, a process flow chart helps simplify communication and improve collaboration when managing incidents. With an effective incident management process flow chart, organizations can keep disruption at a minimum while quickly responding to urgent requests.