IT Case Management is an essential tool for businesses of all sizes. It is a system that helps organizations manage their IT services and operations more efficiently. The official business definition of IT Case Management is the practice of managing IT-related requests, incidents, and problems from the initial contact through resolution. It involves creating, tracking, and managing IT cases in an organized and efficient manner. IT Case Management helps organizations reduce costs, improve customer service, and ensure that IT services are delivered in a timely and efficient manner. It also helps organizations identify and address potential problems before they become major issues. By providing a comprehensive view of IT service requests, incidents, and problems, IT Case Management helps organizations ensure that IT services are delivered in a timely and efficient manner. Furthermore, IT Case Management helps organizations ensure that their IT services are delivered in accordance with established service level agreements.