The Offer To Cash Process (OTCP) is a term used to describe the suite of actions that companies and businesses undergo in order to fulfill customer orders. This process begins with a customer expressing interest in a product or service, which prompts the organization to make an offer. If accepted, the company then works to secure payment and create necessary records before ultimately delivering the item or service to the customer. OTCP is a critical element of running a successful business, as it ensures that customers are satisfied with their purchases and that all financial transactions are properly documented.