Order Fulfilment Process Flow is the series of steps and activities necessary to complete an order and deliver goods or services to a customer. This process covers all stages from receipt of the order to the customer’s satisfaction, including tracking the order, processing payment, product selection, packaging, dispatching and providing any customer service related to the order. By understanding and optimizing the components of your fulfilment process flow it can help ensure orders are shipped quickly, accurately and cost-effectively, leading to a better overall customer experience.