The Order To Cash (OTC) Process Steps is an official business definition that outlines the stages and procedures needed to complete the process of taking a customer order, receiving payment, and fulfilling the order. It is a cycle that begins with the customer placing an order, continues with the payment received, and ends with the delivery of the goods or services to the customer. T

he key steps in the OTC process include the initial order entry, the order confirmation, the goods or services delivery, the invoicing process, and the collection of the payment. The order entry step is when a customer places an order and the transaction is captured in the company’s system. The order confirmation step is when the customer receives an order acknowledgement confirming the receipt of the order. The goods or services delivery step is when the goods or services are shipped to the customer and the customer receives them.