Problem Management Template is an official business definition for the process of identifying, analyzing, and resolving incidents and problems related to the IT environment. It ensures that the service provider has the necessary resources and processes in place to respond to any issues that may arise. The template should outline the general process for identifying, analyzing, and resolving incidents and problems with the organization’s IT infrastructure. This includes the steps that need to be taken such as logging, categorizing, and prioritizing the incidents and problems that occur. It should also define the roles and responsibilities of staff members in the problem management process. This includes the identification of any potential root causes as well as the implementation of preventative measures. The template should also define how the IT environment is monitored and how the response to incidents and problems is managed. The Problem Management Template outlines the process of identifying, analyzing, and resolving incidents and problems related to the IT environment.