Quality Management (Qm) Definition

Quality management (QM) is a process that helps organizations to identify, control, and improve the quality of their products or services. It includes all activities from the initial planning and design stages through to delivery and customer satisfaction.

There are many different definitions of quality management, but at its core, QM is about ensuring that products or services meet customer expectations and requirements. This means creating a system that consistently produces results that are fit for purpose.

Organizations use quality management systems (QMS) to track and improve their quality performance. A QMS typically contains a set of policies, processes, and procedures for managing quality throughout the organization. It can be used to guide all aspects of an organization’s operations, from product development to delivery and customer service.

The main goal of quality management is to ensure that products or services meet customer requirements and exceed their expectations. By continuously improving the quality of its products or services, an organization can increase customer satisfaction, loyalty, and repeat business.