TQL (Total Quality Management)

Total Quality Management (TQL) is a systematic approach to improving business processes, products, and services in order to meet or exceed customer expectations. It focuses on optimizing quality throughout the organization, from procurement of raw materials all the way through to delivery of the final product. TQL requires active participation from all levels of the organization, and involves an ongoing cycle of planning, implementation, measurement, and feedback in order to continuously improve the quality of products and services. In procurement specifically, TQL emphasizes rigorous quality assurance measures, such as regular inspections of raw materials and suppliers, evaluation of vendor performance, and process improvement initiatives.