Case management workflow is the process of guiding users through a business procedure in an efficient and organized manner. This workflow outlines tasks, resources and needs required to effectively manage a particular activity or case. Each stage of the workflow should focus on providing the necessary steps for completing the task along with meeting all the compliance and regulatory requirements. By establishing clear roles and responsibilities within the organization and providing detailed information about each task, case management workflow helps organizations ensure better coordination between departments, streamline processes and ultimately improve customer service.