Field Service Management is the process of managing and optimizing an organization’s operations in the field. This includes activities such as scheduling, planning, inspection, maintenance, or repair of equipment or machinery, installation of new systems, or customer service visits. It involves anticipating customer needs, responding to customer inquiries, and scheduling and delivering services in an efficient and cost-effective manner. It also ensures compliance with relevant regulations and standards for safety, quality, and environmental protection. Field Service Management enables organizations to respond quickly and effectively to customer requests, improve productivity, minimize operational costs, and ensure customer satisfaction.