Dynamic Case Management (DCM) is a business approach to managing operations through the use of information technology. It is a combination of process and technology that enables organizations to respond quickly and efficiently to changes in their business environment. The DCM approach is a form of adaptive process automation, which seeks to make processes more agile and responsive to changes in the business landscape. In DCM, the focus is on people, tasks, and information rather than on just the technology or processes. This is done by providing the right tools and resources to enable users to make decisions and take actions in order to maintain the best possible business outcomes. The DCM approach has been used to improve customer experience, reduce operational costs, and help organizations remain competitive. It is also used to reduce the complexity of business processes and enable organizations to better manage the interactions between people, resources, and technology.