The official business definition of Customer Workflow Diagram is a graphical representation of the steps and interactions between customers, employees and systems throughout their journey with a company. It demonstrates the core processes and activities that go into providing the customer service experience. It is commonly used to document, analyze and improve customer service performance. The customer workflow diagram provides an understanding of where customer service can be improved, by highlighting bottlenecks and inefficiencies, and identifying opportunities for optimization. In addition, it can be used to identify areas of customer pain points, and help to develop strategies to reduce customer churn and improve customer satisfaction. The customer workflow diagram is an invaluable tool for businesses, as it can provide a detailed understanding of how customer service processes are currently being performed, as well as how they could be improved. By analyzing the customer workflows, companies can gain insights that can be used to develop strategies