Everything you need to know about plans, features, security, and how oboloo works.
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Yes — oboloo includes a Free Forever plan with no time limits, credit cards, or hidden charges. You can use the core features for as long as you like and only upgrade if you need additional features.
oboloo uses a modular pricing model — you only pay for the modules you need, and each module is priced per user (license).
You can add or remove modules at any time, and your total subscription is calculated based on:
- The modules you select
- Your number of licenses
- Whether you choose monthly or annual billing
If you add more seats or add new modules partway through your billing cycle, Stripe automatically calculates a prorated amount so you only pay for the remaining time in your current cycle.
You never get charged twice for the same period.
No. There are no setup fees, no hidden costs, and no mandatory onboarding charges. You only pay for the modules and seats you choose.
Yes. You can select any combination of modules. All users have access to all subscribed modules unless you restrict access using Custom RBAC (role-based access control).
You can pay via Stripe using:
- Debit/credit card
- PayPal
- Apple Pay / Google Pay (where supported)
- Bank transfer
Invoices options are available for larger enterprise contracts.
Because we provide a Free Trial and Free Forever tier, and all upgrades are prorated, we do not offer refunds for unused time.
Your subscription will continue until the end of the paid billing period.
Yes. oboloo is organisation-wide, so all selected modules use the same number of licenses. If you update your license count, it applies to every module.
- Monthly Billing: Pay month-to-month, cancel anytime.
- Annual Billing: Pay once per year with a 16% discount (equivalent to two months free).
You can switch between monthly and annual which will take affect on your next renewal date.
Yes. If you remove a module, it will stay active until your next renewal date. You won’t be charged again for that module after the renewal.
You can update your license count at any time from your subscription page.
- Increases are prorated instantly.
- Decreases take effect at your next billing date to avoid disrupting active users.
Yes — annual billing includes a 16% discount by default.
We also offer custom pricing for larger organisations purchasing high seat volumes.
Charities can also apply for a 50% discount on licenses when purchasing all paid for modules in one subscription
Yes. You can cancel anytime. Your subscription will remain active for the period you’ve already paid for, and then it will end automatically.
No. Your data remains safe.
After cancellation, your account automatically moves to our Free Forever plan, with limited functionality but full access to your stored data.
If you would like oboloo to remove all of your organisations data, please request this from the oboloo support team.
Your free trial lasts 14 days and gives you full access to the modules you choose to explore. There’s no commitment, and you can upgrade at any time.
During your trial, you get access to all premium features for every module, including supplier onboarding, sourcing tools, contract management, compliance, custom fields, reporting, and collaboration tools.
You can explore everything exactly as a paid customer would.
Yes! You can upgrade whenever you’re ready. Your paid plan will begin immediately, and you’ll keep everything you set up during your trial.
If you need more time, just contact our support team. We’re happy to offer a trial extension in most cases.
You’ll have access to:
- Help centre articles
- Full user guides
- Email support
- Onboarding tips
- Optional walkthrough calls (upon request)
No. You can start your trial without entering any payment details. You’ll only add a card when you choose a paid plan.
If you don’t upgrade, your account automatically switches to our Free Forever plan.
You won’t lose any data — you’ll just have limited access until you upgrade again.
No. All your suppliers, contracts, sourcing events, documents, and settings remain saved.
On the Free Forever plan, you will simply have limited functionality until you choose to upgrade.
Yes. You can invite your team and test the platform together — collaboration, approvals, and workflows all work exactly as they do for paying customers.
oboloo uses a flexible modular subscription model.
You choose the modules you want (Supplier, Contract, Sourcing, Savings) and select the number of user licences required.
All users share the same subscription.
Yes.
- Increasing licenses results in a prorated charge for the rest of the billing cycle.
- Reducing licenses takes effect at your next renewal date to ensure no disruption for existing users.
You can switch at any time, and the change will apply on your next renewal date.
Your annual plan remains active until the period you’ve already paid for ends.
The module will remain available until your next renewal date.
After that, it won’t renew and you won’t be charged for it again.
No. Your data always remains safe.
If a module is removed, you simply lose access to its premium features — but all records, documents, suppliers, contracts and sourcing activities remain intact.
You can update your payment method, company information, and invoices through the Stripe Customer Portal, accessible directly from your oboloo account settings.
You can update your payment method, company information, and invoices through the Stripe Customer Portal, accessible directly from your oboloo account settings.
Yes. You can add or remove modules whenever you like.
Any changes you make will take effect immediately, and Stripe automatically prorates charges for the remaining billing period.
Yes. oboloo licences are organisation-wide.
Every module in your subscription uses the same seat count so your whole team has consistent access.
You can switch to annual billing from your subscription settings.
The change takes effect on your next renewal date, and you’ll be charged the annual rate at that time.
If you add new modules or add more licenses, Stripe will calculate a prorated amount and charge you for the remaining days in your current billing cycle.
You’ll never be double-charged for the same period.
Yes. You can remove modules or switch down to a smaller plan at any time. Downgrades take effect at the next renewal date.
Yes. You can cancel at any time.
Your subscription will remain active until the end of your current paid period, and afterwards your account will move to the Free Forever plan.
Stripe will automatically retry the payment several times.
We’ll notify your account admin so you can update your billing details to avoid any interruption.
oboloo is hosted in secure UK data centres, with additional file storage provided by AWS S3. All environments meet strict compliance standards and are physically located in the United Kingdom.
Yes — oboloo supports Microsoft Single Sign-On (SSO) so your users can log in using their existing corporate credentials, reducing password fatigue and improving account security.
Absolutely. Each customer receives a unique subdomain and isolated database, ensuring your data is kept completely separate and never mixed with other organisations.
We back up your data every 24 hours to off-site secure locations.Backups are encrypted and stored redundantly to ensure business continuity.
All documents uploaded into oboloo are stored securely in AWS S3 with encryption and strict access controls, ensuring files remain protected and available.
You can view our live, independently monitored security score through Beagle Security by clicking the badge on our Security page.
Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256).This ensures your information is protected at every stage.
Yes. All user accounts include Two-Factor Authentication for an added layer of protection when signing in.
oboloo uses Cloudflare’s enterprise-grade security network to mitigate attacks such as DDoS, bot abuse, and malicious traffic.
Cloudflare blocks millions of threats per day before they ever reach our platform.
Only authorised oboloo personnel can access systems for infrastructure support, and even then access is strictly limited, logged, and monitored.
We never sell or share your data with third parties.
We operate under a formal incident response plan aligned to ISO 27001. If an incident affecting your data occurs, you will be notified promptly with details and recommended actions.
oboloo includes four core modules:
- Supplier Management
- Contract Management
- Sourcing (RFPs, RFQs, RFIs)
- Savings Management
You can activate only the modules you need, and add more at any time. All modules are available on the Free Forever tier with limited features.
oboloo currently supports the following languages: English, French, German, Spanish, Dutch, Italian, Polish, Portuguese, Brazilian Portuguese, Swedish, Norwegian, Danish, Thai, Arabic, Japanese, Chinese, Hindi, Korean.
You can switch your language at any time in your account settings.
No. All plans include unlimited records across suppliers, contracts, savings projects, and documents.
We welcome feedback. You can send ideas or suggestions directly through the support area inside oboloo or by contacting our team.
Feature improvements are reviewed regularly and prioritised based on demand and impact.
Yes. oboloo includes a fully configurable Custom Fields & Tabs system that lets you adapt the platform to your organisation’s unique data structure.
You can create unlimited custom fields across suppliers, contracts, sourcing, and savings — including text, dates, numbers, dropdowns and more.
You can also create Custom Tabs to group fields into meaningful sections, mirroring the way your organisation stores information today.
All custom fields are supported in:
- record views
- filters & search
- CSV exports
- reporting
- the API
- no-code integrations
This makes oboloo fully flexible without requiring any custom development.
All global currencies are available in oboloo. You can create your base currency and input your own exchange rates for any other currencies you work in.
Your subscription includes access to the modules you’ve selected.
You can upgrade or add additional modules whenever your organisation needs them.
No formal training is required — oboloo is designed to be simple and intuitive.
However, we provide:
- step-by-step user guides
- onboarding videos
- a full Help Centre with video tutorials
- support from our customer success team if you need assistance.
Yes — oboloo provides a full REST API, Zapier connector, and integrations such as SSO and webhooks.
You can connect oboloo to CRMs, ERPs, finance systems, and other business tools.
oboloo runs in any modern web browser (Chrome, Edge, Safari) and works across desktop, tablet, and mobile for easy access wherever you are.
Yes. oboloo includes a built-in CSV import tool that allows you to upload your existing suppliers or contracts in bulk.
During import, you can:
- upload a CSV file
- automatically detect column headers
- map each column to a field in oboloo
- map directly to any custom fields you’ve created
- validate the data before importing
Your data is added instantly, and you can re-run imports at any time. This makes moving from spreadsheets or another system quick and painless.
Yes. oboloo includes fully configurable two tier taxonomies for category and supplier types that adapt the platform to your organisation’s unique data structure.
You can also create Sourcing, Contract, Supplier and Savings Types as well as Document types mirroring the way your organisation stores information today.
This makes oboloo fully flexible without requiring any custom development.
Yes. oboloo includes role-based access control out of the box.
You can assign users different roles and control what they can see and do across the platform, such as viewing data, creating or editing records, and accessing specific modules or features.
This allows you to restrict access to sensitive information, align permissions to job roles, and manage internal and external users safely as your organisation grows.
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