Got questions? We’ve got answers.

Yes. oboloo includes a Free Forever plan with no time limits, credit cards or hidden charges. You can use the core features for as long as you like and only upgrade if you need more.

oboloo uses a modular model — you only pay for the modules you need, priced per user (licence). Your total is based on the modules you select, your number of licences, and whether you choose monthly or annual billing. You can add or remove modules at any time.

No. There are no setup fees, no hidden costs and no mandatory onboarding charges. You only pay for the modules and seats you choose.

You can pay via Stripe using debit/credit card, PayPal, and Apple Pay / Google Pay where supported. Invoice and bank-transfer options are available for larger enterprise contracts.

Yes — for larger enterprise contracts we offer pay-by-invoice and bank transfer. Standard plans are billed automatically through Stripe.

Yes. Annual billing includes a 17% discount by default (roughly two months free). We also offer custom pricing for larger organisations buying higher seat volumes. Charities can apply for a 50% discount on licences when purchasing all paid modules in one subscription.

Because we provide a free trial and a Free Forever tier, and all upgrades are prorated, we don’t offer refunds for unused time. Your subscription continues until the end of the paid billing period.

Monthly billing is pay month-to-month, cancel anytime. Annual billing is paid once a year with a 17% discount (roughly two months free). You can switch between the two — the change takes effect on your next renewal date.

Your free trial lasts 14 days and gives you full access to the modules you choose. There’s no commitment, and you can upgrade at any time.

During your trial you get all premium features for every module — supplier onboarding, sourcing tools, contract management, compliance, custom fields, reporting and collaboration. You can explore everything exactly as a paid customer would.

No. You can start your trial without entering any payment details. You’ll only add a card when you choose a paid plan.

Yes! You can upgrade whenever you’re ready. Your paid plan begins immediately and you keep everything you set up during the trial.

If you need more time, just contact our support team — we’re happy to offer an extension in most cases.

Yes. You can invite your team and test the platform together — collaboration, approvals and workflows all work exactly as they do for paying customers.

You’ll have access to Help Centre articles, full user guides, email support, onboarding tips and optional walkthrough calls on request.

If you don’t upgrade, your account automatically switches to our Free Forever plan. You won’t lose any data — you’ll just have limited access until you upgrade again.

oboloo uses a flexible modular model. You choose the modules you want (Supplier, Contract, Sourcing, Savings) and the number of user licences. All users share the same subscription.

Yes. oboloo licences are organisation-wide, so every module in your subscription uses the same seat count and your whole team has consistent access.

You can update your licence count any time from your subscription page. Increases are prorated instantly; decreases take effect at your next billing date to avoid disrupting active users.

Yes. Adding a module takes effect immediately and Stripe prorates the remaining period. If you remove a module it stays active until your next renewal date, then won’t renew — and you keep all its data.

You can switch at any time from your subscription settings. The change applies on your next renewal date, and your current plan remains active until then.

If you add modules or licences, Stripe calculates a prorated amount and charges you for the remaining days in your current cycle. You’ll never be double-charged for the same period.

Yes. You can remove modules or switch to a smaller plan at any time. Downgrades take effect at your next renewal date.

Yes, any time. Your subscription stays active until the end of the paid period, and then your account moves to the Free Forever plan.

Stripe automatically retries the payment several times, and we notify your account admin so you can update your billing details and avoid any interruption.

You can update your payment method, company information and invoices through the Stripe Customer Portal, accessible directly from your oboloo account settings.

No. After cancellation your account moves to the Free Forever plan — limited functionality, but full access to your stored data. If you’d like us to remove all of your organisation’s data, just request it from support.

oboloo is hosted in secure UK data centres, with additional file storage in AWS S3. All environments meet strict compliance standards and are physically located in the United Kingdom.

Yes. All data is encrypted in transit (TLS 1.2+) and at rest (AES-256), so your information is protected at every stage.

Absolutely. Each customer receives a unique subdomain and an isolated database, so your data is kept completely separate and never mixed with other organisations.

Yes — oboloo supports Microsoft SSO, so your users can log in with their existing corporate credentials, reducing password fatigue and improving security.

Yes. All user accounts include Two-Factor Authentication for an added layer of protection when signing in.

We back up your data every 24 hours to off-site secure locations. Backups are encrypted and stored redundantly to ensure business continuity.

All documents uploaded into oboloo are stored securely in AWS S3 with encryption and strict access controls, so files remain protected and available.

oboloo uses Cloudflare’s enterprise-grade security network to mitigate attacks such as DDoS, bot abuse and malicious traffic — blocking millions of threats a day before they reach our platform.

Only authorised oboloo personnel can access systems for infrastructure support, and even then access is strictly limited, logged and monitored. We never sell or share your data with third parties.

We operate under a formal incident response plan aligned to ISO 27001. If an incident affecting your data occurs, you’ll be notified promptly with details and recommended actions.

You can view our live, independently monitored security score through Beagle Security by clicking the badge on our Security page.

oboloo includes four core modules: Supplier Management, Contract Management, Sourcing (RFPs, RFQs, RFIs) and Savings Management. Activate only the modules you need and add more at any time — all are available on the Free Forever tier with limited features.

No. All plans include unlimited records across suppliers, contracts, savings projects and documents.

Yes. oboloo includes a built-in CSV import tool. You can upload a CSV, auto-detect column headers, map each column to a standard or custom field, validate the data, then import — and re-run imports at any time. Moving from spreadsheets or another system is quick and painless.

Yes. oboloo has a fully configurable Custom Fields & Tabs system. Create unlimited custom fields (text, dates, numbers, dropdowns and more) across suppliers, contracts, sourcing and savings, and group them into custom tabs. Custom fields are supported in record views, filters & search, CSV exports, reporting, the API and no-code integrations — no custom development needed.

Yes. oboloo includes fully configurable two-tier taxonomies for category and supplier types, and you can create Sourcing, Contract, Supplier, Savings and Document types that mirror how your organisation already works.

Yes, out of the box. Assign users different roles and control what they can see and do — viewing data, creating or editing records, and accessing specific modules — so you can restrict sensitive information and manage internal and external users safely.

All global currencies are available. You can set your base currency and input your own exchange rates for any other currencies you work in.

18 languages: English, French, German, Spanish, Dutch, Italian, Polish, Portuguese, Brazilian Portuguese, Swedish, Norwegian, Danish, Thai, Arabic, Japanese, Chinese, Hindi and Korean. You can switch at any time in your account settings.

Yes — oboloo provides a full REST API, a Zapier connector, SSO and webhooks. You can connect oboloo to CRMs, ERPs, finance systems and thousands of other business tools.

oboloo runs in any modern web browser (Chrome, Edge, Safari) and works across desktop, tablet and mobile for easy access wherever you are.

No formal training is required — oboloo is designed to be simple and intuitive. We also provide step-by-step user guides, onboarding videos, a full Help Centre with video tutorials, and support from our customer success team.

We welcome feedback. Send ideas through the support area inside oboloo or by contacting our team. Feature improvements are reviewed regularly and prioritised on demand and impact.