OSS (Online Service System – Service used by IES to report system issues)

OSS (Online Service System) is a web-based platform used by Information Exchange Services (IES) to manage customer service requests, report system issues and track the progress of resolution. It allows customers to access real-time data, interact with staff and benefit from a wide range of services in an efficient manner. OSS provides a staggering level of visibility on all processes, thus eliminating operational silos for smoother customer experience. Additionally, its intuitive design enables customers to quickly navigate the various features and functions with ease. Ultimately, OSS is designed to enhance productivity, reduce costs and create a better customer experience for IES.