Version 4.0 · September 2026
These Terms of Service (the “Terms”) are a binding contract between oboloo Limited and the organisation that uses the Services. They cover the Free Plan, Plus Plans and any Order Form. Please read them carefully. By creating an account, accepting these Terms or using the Services, you agree to them. If you do not agree, do not use the Services.
1.1oboloo Limited is a company registered in England and Wales under company number 12420854. Our registered office is at 7 Bell Yard, London, WC2A 2JR. In these Terms we are “oboloo”, “we”, “us” and “our”.
1.2The Services are provided for business use only, including use by charities and other not-for-profit organisations. They are not offered to consumers.
1.3By creating an Account, clicking to accept these Terms, signing an Order Form that refers to them, or using the Services, you confirm that: (a) you are acting in the course of a business, profession or charitable activity; (b) you are at least 18 years old; and (c) you have authority to bind the organisation you represent. That organisation is the “Customer” (also “you” and “your”), and these Terms take effect between oboloo and the Customer on that date (the “Effective Date”).
1.4The Agreement between oboloo and the Customer is made up of the following documents. If they conflict, the document higher in this list applies for the matter it covers:
1.5The Policies form part of the Agreement and are the Acceptable Use Policy at oboloo.com/acceptable-use-policy and the Privacy and Cookies Policy at oboloo.com/privacy-cookies-policy.
1.6No terms contained in a Customer purchase order, vendor portal, supplier code of conduct or other Customer document apply to the Agreement, even if we acknowledge or process that document.
1.7Where the Customer buys Licences through an authorised oboloo partner, the partner's agreement with the Customer governs pricing, invoicing and payment, and these Terms govern the Customer's use of the Services. We are not responsible for the partner's own services.
1.8We may provide translations of these Terms for convenience. The English version governs.
Back to top3.1Free Plan. The Free Plan gives the Customer and an unlimited number of Authorised Users access to the core features of all four Modules at no charge and for no fixed period. We may change the features included in the Free Plan on at least 30 days' notice, provided the Free Plan continues to be offered at no charge. The Free Plan is provided without the service levels in clause 12 and with the limited warranties and liability set out in clauses 14 and 16.
3.2Plus Plan and Plus Modules. The paid version of the Services is called Plus. Under a Plus Plan the Customer buys Licences for one or more Plus Modules, each of which adds further features to the Module concerned. Licences are per named Authorised User, per Module. An Authorised User can use the Plus features of a Module only if the Customer holds a Licence for that Module that is assigned to that user. The features of each Plus Module are described on the pricing page and in the Documentation and may be updated under clause 3.6. Wherever the Agreement, the pricing page or the Services refer to paid features, paid plans or paid modules, they mean Plus.
3.3Trial. New Accounts receive a 14-day Trial of the Plus Module features at no charge and without providing payment details. At the end of the Trial the Account continues on the Free Plan unless the Customer has purchased Licences. Data created with Plus features during the Trial is kept. Some of it may not be visible or editable until Licences are purchased, because the features that use it are locked. We may change or withdraw Trials at any time and may refuse a Trial to an organisation that has already had one.
3.4Order Forms. Licences may be bought through the Services or under an Order Form. An Order Form may set out the Plus Modules, the number of Licences, the Fees and any discounts, the billing frequency, the Subscription Term, the start date and any onboarding services. Each Order Form is governed by these Terms and takes priority over them for the matters it covers.
3.5Tenants. Each Customer with Licences is provided with its own Tenant. Free Plan Accounts may be hosted on shared infrastructure. All Tenants run on infrastructure operated by us and our hosting sub-processors.
3.6Changes to the Services. We develop the Services continuously and may add, change, replace or remove features at any time, provided that during a Subscription Term a change does not materially reduce the overall functionality of a Plus Module the Customer holds Licences for. If a change does materially reduce that functionality, the Customer may terminate the affected Licences by written notice within 30 days of the change, and we will refund the Fees paid in advance for those Licences for the period after termination. This is the Customer's only remedy for such a change. Changing or removing a Beta Feature, an AI Feature or a feature of the Free Plan is not a material reduction in functionality.
3.7Major upgrades. We may release a substantially new version of the Services, for example on a new architecture. We are not obliged to move a Customer to a new version where its Tenant includes customisations that are incompatible with it. If we do not move a Customer, we will continue to support its current version for the rest of its current Subscription Term and any Renewal Term we agree to in writing.
3.8Beta Features. We may make Beta Features available for evaluation. Beta Features are provided as is, may contain errors, may be changed or withdrawn at any time without notice, and are excluded from the service levels, warranties and indemnities in these Terms. The Customer uses Beta Features at its own risk.
3.9Suitability. The Services are tools to help the Customer run its procurement. The Customer remains responsible for its procurement decisions, supplier selection, contract terms, savings calculations and regulatory compliance, and for checking that the Services and oboloo Content are suitable for its needs.
Back to top4.1Registration. The Customer must provide accurate and complete registration and billing information and keep it up to date. The Customer must nominate at least one administrator for its Account, who is responsible for managing users and permissions.
4.2Named users. Each Authorised User account and each Licence is for one named individual. Accounts and credentials must not be shared. An Authorised User account must not be linked to a shared or group mailbox (for example procurement@ or finance@). We may deactivate any account that breaches this clause without notice, and where a Licence has been shared we may charge for the additional users at our standard rates.
4.3Reassigning Licences. The Customer may reassign a Licence from one Authorised User to another, for example when an employee leaves. Reassignment does not change the Subscription Term or the Fees. Reassignment must not be used to rotate a Licence between several active users.
4.4Responsibility for the Account. The Customer is responsible for everything done under its Account, whether by its Authorised Users, Supplier Users, employees, contractors or agents, or by anyone using credentials issued to them. The Customer must keep credentials secure, remove access promptly when a user leaves or changes role, and tell us immediately at support@oboloo.app if it suspects unauthorised access or loss of credentials.
4.5Permissions. The Customer is responsible for configuring roles, permissions and record-level access so that each user sees only what the Customer intends. We are not responsible for any disclosure of Customer Data that results from the Customer's configuration.
4.6Service communications. We may send service communications (for example invoices, renewal notices, security alerts, maintenance notices and changes to these Terms) to the Account administrator and to Authorised Users. These communications are part of the Services and cannot be opted out of while the Account is open. Marketing communications are governed by the Privacy and Cookies Policy.
Back to top5.1The Customer must, and must ensure that its Authorised Users and Supplier Users: (a) comply with all laws that apply to their use of the Services, including data protection, export control, sanctions and anti-bribery laws; (b) comply with the Acceptable Use Policy; (c) use the Services only for the Customer's own internal business purposes and as permitted by the Agreement; and (d) provide true and accurate information in connection with the Services.
5.2The Customer must not, and must not allow anyone else to:
5.3Fair use. The Services are subject to reasonable fair use limits on storage, document size, email volume, API calls and similar measures, as described in the Documentation. Where the Customer's usage substantially exceeds normal business use for an organisation of its size, we may ask the Customer to reduce it, offer additional capacity for a fee, or apply technical limits after giving notice.
5.4Sanctions and export control. The Customer confirms that neither it nor any Authorised User is a sanctioned person, is located in or ordinarily resident in a country subject to comprehensive sanctions, or is owned or controlled by such a person, and that it will not allow the Services to be used by or for the benefit of any such person. We may suspend or terminate the Agreement immediately if continuing it would breach sanctions or export control laws.
5.5Monitoring. We may monitor use of the Services to operate, secure and improve them, to verify compliance with the Agreement and to produce Usage Data. We do not routinely review the content of Customer Data.
Back to top6.1Supplier Users and the Supplier Portal. The Customer may invite suppliers and other third parties to use the Supplier Portal, for example to complete onboarding questionnaires, upload documents, respond to sourcing events and message the Customer. The following terms apply to the Supplier Portal and are the only terms Supplier Users need to accept:
6.2Third-party services and integrations. The Customer may connect third-party services to the Services, for example through our integrations, automation tools or the API. By doing so the Customer authorises the exchange of Customer Data with that service and accepts that the third-party service is governed by its own terms. We do not control third-party services and are not responsible for their availability, security or handling of data. This includes connecting an external AI assistant (for example ChatGPT, Microsoft Copilot or Claude) to the Services through our MCP server or API. Customer Data that the assistant requests is sent to that provider under the Customer's own account and terms with it, and we are not responsible for how the provider uses, stores or trains on that data. We may suspend an integration that causes a security or performance risk.
6.3API. Use of our API is subject to the Documentation and to the rate limits and technical requirements it describes. API keys are confidential and must be stored securely and not shared. We may change the API and will give reasonable notice of changes that would break existing integrations, normally at least 90 days, except where a change is needed for security or legal reasons.
6.4AI Features. The Services may include features that use artificial intelligence or machine learning, such as guided setup, data extraction from documents, summaries, categorisation and suggestions. The Customer acknowledges that: (a) AI Features generate output automatically and may produce output that is inaccurate, incomplete, out of date or inappropriate; (b) the Customer must review AI output before relying on it and is responsible for any decision made using it; (c) AI output is not legal, financial, tax, procurement or other professional advice; (d) AI Features may be provided using third-party AI providers acting as our sub-processors under the DPA; and (e) we may change, limit or withdraw AI Features at any time. We will not use Customer Data to train AI models that are made available to other customers.
6.5oboloo Content. We provide oboloo Content, including templates, questionnaires, scorecards, clause libraries and example data, to help the Customer use the Services. We grant the Customer a non-exclusive licence to use oboloo Content within the Services and in documents the Customer produces for its own business during the Term. oboloo Content is provided for general use, is not legal or professional advice, and must be checked by the Customer for suitability before use. The Customer must not extract oboloo Content in bulk, publish it, or use it to build a competing product or library.
6.6oboloo Academy. Courses and materials at academy.oboloo.com are provided free of charge for general education. They are not advice and do not form part of the Services for the purposes of clauses 12, 14 and 15.
Back to top7.1Free Plan. No Fees are payable for the Free Plan.
7.2Licence Fees. Fees for Licences are charged per Authorised User, per Plus Module, per month, at the rates on the pricing page when the Licences are bought or at the rates in the Order Form. Fees are billed in advance, either monthly or annually, according to the billing frequency chosen. Annual billing attracts the annual discount shown on the pricing page or in the Order Form.
7.3Volume discounts. Where we agree volume pricing, it is applied progressively across licence bands: the rate for each band applies only to the Licences that fall within that band, and Licences are not all repriced at the lowest band reached. The bands and rates apply to the total number of Licences held under the Agreement and are set out in the Order Form.
7.4How to pay. (a) Subscriptions bought through the Services are paid by card through the customer portal operated by our payment provider, Stripe. The Customer authorises us to charge the card on file on each billing date, including for renewals and additional Licences. (b) Subscriptions under an Order Form are paid against our invoice or a payment link issued through our payment provider, by card or by bank transfer. Payment is due within 30 days of the invoice date unless the Order Form says otherwise. A Customer that wishes to pay by bank transfer must tell us before the invoice is issued. (c) Payments must be made in full without set-off, deduction or counterclaim, and in US dollars unless the Order Form states another currency.
7.5Adding Licences. The Customer may add Licences at any time. Additional Licences are charged at the applicable rate (including the applicable volume band where an Order Form sets bands), pro rata from the date they are added to the end of the current billing period or Subscription Term. They are available for use once payment is made or, for Order Form Customers, once the Licences are confirmed in writing. Additional Licences then renew with the Subscription.
7.6Removing Licences. For monthly Subscriptions, the Customer may remove Licences through the customer portal and the removal takes effect at the end of the current billing period. For annual Subscriptions and Subscriptions under an Order Form, the number of Licences cannot be reduced during the Subscription Term. A reduction takes effect from the start of the next Renewal Term and must be notified in writing at least 30 days before the end of the current Subscription Term. Removed Licences remain usable until the removal takes effect.
7.7No refunds. Except where these Terms expressly provide for a refund, all Fees are non-refundable and non-cancellable once the billing period or Subscription Term they relate to has started. This applies in particular where the Customer: (a) terminates or stops using the Services for convenience; (b) reduces the number of Licences or Plus Modules; (c) does not use some or all of the Licences it has bought; or (d) is suspended or terminated for breach. Where the law of the Customer's country requires a credit for unused services, we will provide a credit against future Fees rather than a refund. The only circumstances in which we refund Fees paid in advance are termination by the Customer under clause 3.6 or clause 8.6, termination by us under clause 8.5(b) or clause 15.3, termination for prolonged force majeure under clause 19.4, and any refund the law requires. Service credits under clause 12 are credits against future Fees and are never paid in cash.
7.8Taxes. Fees are exclusive of VAT, sales tax, withholding tax and any other taxes or duties, which the Customer must pay in addition where applicable. If the Customer is required by law to withhold or deduct any amount, it must increase the payment so that we receive the full amount we would have received without the withholding, and must provide evidence of payment to the tax authority. Where the VAT reverse charge applies, the Customer is responsible for accounting for it.
7.9Late payment. If any amount is not paid when due, we may: (a) charge interest under the Late Payment of Commercial Debts (Interest) Act 1998 from the due date until payment; (b) recover our reasonable costs of collection, including legal fees; and (c) suspend the Services under clause 18 if the amount remains unpaid more than 30 days after the due date and 14 days after we have sent a reminder.
7.10Invoice disputes. The Customer must raise any dispute about an invoice or charge in writing, with reasons, within 60 days of the invoice date or the charge. After that the invoice or charge is treated as accepted. Undisputed amounts must be paid on time.
7.11Price changes. Fees are fixed for the Subscription Term. (a) For annual Subscriptions and Subscriptions under an Order Form, we may change the Fees with effect from the next Renewal Term by giving written notice at least 60 days before the end of the current Subscription Term. If we do not give notice, the current Fees continue for the Renewal Term. (b) For monthly Subscriptions, we may change the Fees by giving at least 30 days' written notice, and the new Fees apply from the first billing date after the notice period. (c) In either case the Customer may cancel or give notice of non-renewal under clause 8.4 before the change takes effect.
7.12Partners. Where the Customer buys through an authorised partner, clauses 7.4, 7.9 and 7.10 apply between the Customer and the partner, and the partner is responsible for paying us.
Back to top8.1Term of the Agreement. The Agreement starts on the Effective Date and continues until it is terminated under this clause 8. The Customer may close a Free Plan Account at any time through the Services. We may close a Free Plan Account on 30 days' written notice, or immediately for breach. We may also close a Free Plan Account that has not been logged into for 12 months, after giving 30 days' notice to the Account administrator's email address.
8.2Subscription Term. A Subscription starts on the date the Licences are bought, or on the start date stated in the Order Form, and runs for the Initial Term: one month for monthly Subscriptions, 12 months for annual Subscriptions, or the term stated in the Order Form (the “Initial Term”).
8.3Automatic renewal. At the end of the Initial Term and of each Renewal Term, the Subscription renews automatically for a further period of the same length (a “Renewal Term”) unless it is cancelled under clause 8.4. The Customer authorises us to charge the payment method on file, or to invoice the Customer, for each Renewal Term.
8.4Stopping renewal. (a) Monthly Subscriptions: the Customer may cancel at any time before the next billing date through the customer portal. The Subscription then ends at the end of the current billing period. (b) Annual Subscriptions and Subscriptions under an Order Form: either party may stop the Subscription renewing by giving written notice at least 30 days before the end of the current Subscription Term. If neither party gives notice, the Subscription renews for a further 12 months (or the renewal period stated in the Order Form) and the Fees for the Renewal Term are payable in full. We will normally send a renewal reminder before the notice deadline, but renewal does not depend on a reminder being sent.
8.5Termination for convenience. (a) The Customer may not terminate an annual Subscription or a Subscription under an Order Form for convenience during the Subscription Term. If the Customer stops using the Services during the Subscription Term, the Fees for the rest of the Subscription Term remain payable and no refund is due. (b) We may terminate the Agreement, or any Subscription, for convenience on at least 90 days' written notice. If this ends a Subscription Term early we will refund the Fees paid in advance for the period after termination. This refund is the Customer's only remedy for termination under this clause 8.5(b).
8.6Termination for cause. Either party may terminate the Agreement, or the affected Subscription, immediately by written notice if the other party: (a) commits a material breach of the Agreement which cannot be remedied, or which can be remedied but is not remedied within 30 days of a written notice describing the breach; or (b) becomes insolvent, enters administration, liquidation or any similar process, makes an arrangement with its creditors, or ceases to trade. Where the Customer terminates under this clause for our breach, we will refund the Fees paid in advance for the period after termination.
8.7Our additional termination rights. We may terminate the Agreement or any Subscription immediately by written notice if: (a) the Customer breaches clause 5 or the Acceptable Use Policy in a way that creates a risk to the Services, to us or to other customers; (b) any Fees remain unpaid more than 30 days after the due date and 14 days after we have sent a reminder; or (c) we are required to do so by law or by a sanctions or export control restriction.
8.8Effect of termination. On termination or expiry of the Agreement or a Subscription:
9.1Ownership of Customer Data. The Customer owns all rights in Customer Data. Nothing in the Agreement transfers ownership of Customer Data to us.
9.2Licence to us. The Customer grants us a non-exclusive, worldwide, royalty-free licence to host, copy, store, process, transmit, display and back up Customer Data, and to allow our sub-processors to do so, solely as needed to provide and support the Services, to prevent or address technical, security or legal issues, to comply with law, and as otherwise instructed by the Customer in writing.
9.3Customer's responsibility for Customer Data. The Customer is responsible for the accuracy, quality and legality of Customer Data, for the means by which it was obtained, and for having all rights, consents and lawful bases needed to upload it to the Services and allow us to process it under the Agreement. This includes personal data about the Customer's staff and about its suppliers' staff.
9.4Usage Data and aggregated data. We own Usage Data. We may use Usage Data, and may create aggregated and anonymised data derived from Customer Data (for example procurement benchmarks and statistics), for any purpose, including improving the Services and publishing insights, provided that the data does not identify the Customer, any individual or any supplier and cannot reasonably be used to do so.
9.5Our intellectual property. We and our licensors own all intellectual property rights in the Services, the software behind them, the Documentation, oboloo Content, the oboloo name and logos, Usage Data and any customisations, configurations, integrations or developments we create, including those created at the Customer's request or under an Order Form. The Customer receives only the rights expressly granted in the Agreement. All other rights are reserved.
9.6Customisations under an Order Form. Unless an Order Form expressly states otherwise, anything we build or configure for the Customer is owned by us and licensed to the Customer for use within the Services during the Term. We may use the know-how gained in building it and may offer similar functionality to other customers, provided we do not use the Customer's Confidential Information to do so.
9.7Feedback. If the Customer or its users give us suggestions, ideas or feedback about the Services, we may use them freely and without any obligation to the Customer.
9.8Publicity. We may identify the Customer as a customer, including by using its name and logo in customer lists and marketing materials, unless the Customer tells us in writing not to. We will not publish a case study, quote or detailed description of the Customer's use of the Services without the Customer's prior written approval.
9.9Infringement notices. We respond to notices of alleged intellectual property infringement in Customer Data and may remove or disable access to material that is the subject of a notice. We may close the Accounts of repeat infringers.
Back to top10.1Roles. In relation to personal data contained in Customer Data, the Customer is the controller and we are the processor. The DPA applies to that processing and forms part of the Agreement. In relation to personal data we process for our own purposes, such as account, billing and marketing data about the Customer's users, we are the controller and the Privacy and Cookies Policy applies.
10.2Compliance. Each party will comply with the data protection laws that apply to it, including the UK GDPR, the Data Protection Act 2018 and, where applicable, the EU GDPR. The Customer confirms that it has given all notices and obtained all consents required for us to process personal data under the Agreement.
10.3Sub-processors. The Customer authorises us to use sub-processors to provide the Services, including hosting, email delivery, payment processing, support tools and AI providers. The current list and the process for notifying changes are set out in the DPA. We remain responsible for our sub-processors.
10.4Security measures. We maintain technical and organisational security measures appropriate to the risk, as described at oboloo.com/data-and-security and in the DPA. We will not materially reduce the overall level of security during a Subscription Term. We will notify the Customer without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting Customer Data, and will give the Customer the information it reasonably needs to meet its own reporting obligations.
10.5Customer security responsibilities. Security of a cloud service is shared. The Customer is responsible for: (a) choosing strong passwords and using multi-factor authentication where available; (b) configuring roles and permissions appropriately; (c) removing access promptly when users leave; (d) the security of its own devices, networks and systems; and (e) the security of any third-party service it connects to the Services.
10.6Support access. Our authorised staff may access the Customer's Tenant and Customer Data to provide support, investigate and fix problems, carry out maintenance and respond to security incidents. Access is limited to what is necessary for those purposes and is subject to confidentiality obligations.
10.7Hosting location and transfers. Customer Data is hosted in the location stated in the DPA. Any transfer of personal data outside the UK or the European Economic Area is made in accordance with the DPA and applicable law.
10.8Backups. We back up Customer Data regularly for business continuity and disaster recovery. Backups are held for our operational purposes and are not an archive service for the Customer. The Customer should export any Customer Data it needs to keep, using the export functions in the Services.
Back to top11.1“Confidential Information” means all information disclosed by or on behalf of one party to the other in connection with the Agreement that is marked or described as confidential, or that a reasonable person would understand to be confidential, including Customer Data, the terms of any Order Form, pricing, business plans, supplier and customer information, technical information, security information and the non-public features of the Services.
11.2Each party will: (a) keep the other party's Confidential Information confidential; (b) use it only to perform its obligations and exercise its rights under the Agreement; (c) disclose it only to its employees, contractors, Affiliates, professional advisers and (in our case) sub-processors who need to know it for those purposes and who are bound by obligations of confidentiality at least as protective as this clause; and (d) protect it with at least the care it uses for its own confidential information, and no less than reasonable care.
11.3Confidential Information does not include information that: (a) is or becomes public other than through a breach of the Agreement; (b) the receiving party already lawfully held without a duty of confidence before it was disclosed; (c) the receiving party lawfully receives from a third party who is free to disclose it; or (d) the receiving party independently develops without using the other party's Confidential Information.
11.4A party may disclose Confidential Information where required by law, a court or a regulator, provided that, where lawful, it gives the other party prompt notice and reasonable help to contest or limit the disclosure, and discloses only what is required.
11.5These obligations apply during the Term and for five years after it ends. For Customer Data and for trade secrets they continue for as long as the information remains confidential.
11.6On termination of the Agreement, or on written request, each party will return or destroy the other party's Confidential Information in its possession, except for copies that must be kept by law or that are held in routine backups, which remain subject to this clause until they are overwritten. Our retention and deletion of Customer Data is governed by clause 8.8.
11.7Each party acknowledges that a breach of this clause may cause harm that damages alone would not remedy, and that the other party may seek an injunction or other equitable relief in addition to any other remedy.
Back to top12.1Scope. This clause applies to Plus Modules only. It does not apply to the Free Plan, Trials, Beta Features, AI Features, oboloo Academy or any third-party service.
12.2Uptime commitment. We will use commercially reasonable efforts to make the Services available with a Monthly Uptime Percentage of at least 99.5%.
12.3Measurement. “Monthly Uptime Percentage” is 100% minus the percentage of minutes in a calendar month during which the Services were Unavailable, excluding minutes that fall within an exclusion under clause 12.4. The Services are “Unavailable” when the Customer's Tenant cannot be reached or logged into, or the core functions of a Plus Module cannot be used, because of a fault within our control, as measured by our monitoring systems. Slow performance or the failure of a single non-core function is not Unavailability.
12.4Exclusions. The uptime commitment does not apply to Unavailability caused by: (a) Planned Maintenance, which we will normally schedule outside UK business hours; (b) emergency maintenance needed to address a security or stability risk; (c) events beyond our reasonable control, including failure of the internet, of a third-party service or of infrastructure outside our control; (d) the Customer's or a third party's acts, omissions, equipment, software or network; (e) suspension under clause 18; (f) the Customer exceeding the fair use limits in clause 5.3; or (g) Beta Features or AI Features.
12.5Service credits. If the Monthly Uptime Percentage in a calendar month is below 99.5%, the Customer may claim a service credit calculated as a percentage of the Fees for the affected Plus Modules for that month (for annual Subscriptions, one twelfth of the annual Fees):
| Monthly Uptime Percentage | Service credit |
|---|---|
| 99.0% or more, but less than 99.5% | 5% |
| 95.0% or more, but less than 99.0% | 10% |
| Less than 95.0% | 20% |
12.6Claiming a credit. To claim a credit the Customer must email its account manager or support@oboloo.app within 30 days after the end of the month in question, giving the dates and times of the Unavailability and the users affected. We will confirm the Monthly Uptime Percentage from our monitoring records and apply any credit against the Customer's next invoice or billing date. Credits are never paid in cash, cannot be transferred, do not survive termination and cannot exceed 20% of the monthly Fees for the affected Plus Modules in any month.
12.7Sole remedy. Service credits are the Customer's sole and exclusive remedy for any failure to meet the uptime commitment and for any Unavailability.
12.8Status and incidents. The current status of the Services is published at oboloo.robotalp.com. We will communicate significant incidents and Planned Maintenance through the status page, within the Services or by email.
Back to top13.1Support. Support is included at no additional charge for all Customers. Support covers questions about using the Services and the reporting and fixing of faults. It does not cover custom development, consultancy, data cleansing, the Customer's own systems or third-party services.
13.2Support channels. Free Plan Customers may use the Help Centre, the Raise a Ticket function in the Services and support@oboloo.app. Customers with Licences also have a named account manager who is their first point of contact. If the account manager is unavailable, requests are handled by our support team.
13.3Response times. We will use commercially reasonable efforts to respond to support requests within 24 hours on Business Days. A response is an acknowledgement from a member of our team who is working on the request. It is not a commitment to resolve the request within that time. We prioritise requests by severity and work on faults until they are resolved or a workaround is in place. Support is provided in English.
13.4Onboarding and training. For Customers with Licences we provide onboarding assistance and training at no additional charge. The form, scope, timing and number of sessions are at our discretion and will normally include remote sessions, recordings and Help Centre materials. Where an Order Form sets out specific onboarding services, the Order Form applies. Free Plan Customers have access to the Help Centre and oboloo Academy and may buy onboarding services at our then-current rates.
13.5Data migration. We may, at our discretion and at no charge, help a Customer with Licences import existing data (for example supplier, contract, savings and sourcing records) into the Services. Where we do so:
13.6Custom arrangements. Enhanced support, custom service levels, dedicated onboarding or project services may be available under a separate Order Form at additional cost.
Back to top14.1Mutual warranties. Each party warrants that it has full power and authority to enter into the Agreement and that doing so will not breach any other agreement it is bound by.
14.2Our warranties. We warrant that: (a) the Services will perform materially in accordance with the Documentation; (b) we will provide the Services with reasonable skill and care; (c) we will not knowingly introduce any virus or other malicious code into the Services; and (d) we will comply with the laws that apply to us in providing the Services.
14.3Remedy. If the Services do not conform to clause 14.2(a), the Customer must tell us in writing with enough detail for us to reproduce the problem. We will use reasonable efforts to correct the non-conformity. If we do not correct a material non-conformity within 30 days of notice, that is a material breach and the Customer may terminate the affected Licences under clause 8.6. This clause sets out the Customer's only remedy for breach of clause 14.2(a).
14.4Exclusions. The warranties in clause 14.2 do not apply to: (a) the Free Plan, Trials, Beta Features or AI Features, which are provided as is; (b) problems caused by Customer Data, the Customer's configuration, misuse of the Services, or use contrary to the Documentation or the Agreement; (c) third-party services or integrations; or (d) anything modified by anyone other than us.
14.5Disclaimer. Except as expressly stated in the Agreement, we give no other warranty, condition or representation, express or implied, including any implied term of satisfactory quality, fitness for a particular purpose or non-infringement, all of which are excluded to the fullest extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free or secure against all threats, or that they will meet the Customer's requirements. The Services and their outputs, including reports, calculations and savings figures, depend on the data the Customer enters and on how the Customer configures them. The Customer is responsible for its procurement decisions and for compliance with its own legal and regulatory obligations.
14.6Customer warranties. The Customer warrants that: (a) Customer Data and its use in the Services will not breach any law or any third party's rights; (b) it has obtained all consents and given all notices needed for us to process Customer Data under the Agreement; and (c) its Authorised Users and Supplier Users will comply with clause 5 and the Acceptable Use Policy.
Back to top15.1By the Customer. The Customer will defend, indemnify and hold harmless oboloo, its Affiliates and their officers, employees and agents against all claims, losses, damages, costs and expenses (including reasonable legal fees) arising from any third-party claim relating to: (a) Customer Data, including any claim that it infringes a third party's rights or breaches data protection law; (b) the Customer's or its users' breach of clause 5 or the Acceptable Use Policy; (c) any dispute between the Customer and its suppliers, Supplier Users or other third parties; or (d) the Customer's breach of applicable law.
15.2By oboloo. We will defend, indemnify and hold harmless the Customer, its Affiliates and their officers, employees and agents against all damages, costs and expenses (including reasonable legal fees) finally awarded by a court or agreed in a settlement we approve, arising from a third-party claim that the Services, used by the Customer in accordance with the Agreement, infringe that third party's patent, copyright, trade mark, database right or trade secret enforceable in the United Kingdom, the European Union or the United States.
15.3Remedies for infringement. If the Services are, or we believe they are likely to be, the subject of an infringement claim, we may at our option and expense: (a) obtain the right for the Customer to continue using the Services; (b) modify or replace the affected part so that it is no longer infringing without materially reducing its functionality; or (c) if neither option is available on commercially reasonable terms, terminate the affected Licences on written notice and refund the Fees paid in advance for the period after termination.
15.4Exclusions. Clause 15.2 does not apply to claims arising from: (a) Customer Data, or oboloo Content modified by the Customer; (b) use of the Services in combination with anything not provided by us, where the claim would not have arisen without the combination; (c) use of the Services after we have told the Customer to stop because of a claim; (d) modifications not made by us; (e) Beta Features; or (f) the Customer's breach of the Agreement.
15.5Process. The indemnified party must: (a) notify the indemnifying party promptly in writing of the claim; (b) give the indemnifying party sole control of the defence and settlement of the claim, provided that no settlement that admits fault or imposes obligations on the indemnified party may be made without its written consent, not to be unreasonably withheld; and (c) give reasonable assistance at the indemnifying party's expense. A delay in notification reduces the indemnity only to the extent it prejudices the defence.
15.6Entire liability. Clauses 15.2 to 15.5 state our entire liability, and the Customer's exclusive remedy, for any infringement of third-party intellectual property rights by the Services.
Back to top16.1Nothing in the Agreement limits or excludes either party's liability for: (a) death or personal injury caused by its negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be limited or excluded by law.
16.2Excluded losses. Subject to clause 16.1, neither party is liable to the other, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (a) loss of profit, revenue, business, contracts or anticipated savings; (b) loss of or damage to goodwill or reputation; (c) loss or corruption of data, except to the extent caused by our breach of clause 10 or the DPA; (d) wasted expenditure; or (e) indirect, consequential or special loss, in each case arising under or in connection with the Agreement, even if the party was advised of the possibility of such loss.
16.3General cap. Subject to clauses 16.1, 16.4 and 16.5, each party's total liability to the other arising under or in connection with the Agreement in any 12-month period, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the greater of: (a) the total Fees paid and payable by the Customer under the Agreement in the 12 months before the first event giving rise to liability; and (b) 100 US dollars.
16.4Enhanced cap. Subject to clause 16.1, each party's total liability for breach of clause 10 (data protection and security), the DPA or clause 11 (confidentiality), and under the indemnities in clause 15, is limited to the greater of: (a) two times the Fees paid and payable by the Customer under the Agreement in the 12 months before the first event giving rise to liability; and (b) 1,000 US dollars. For the liabilities it covers, this cap applies in place of, not in addition to, the cap in clause 16.3.
16.5Exceptions. The limits in clauses 16.3 and 16.4 do not apply to the Customer's obligation to pay Fees and other sums due under the Agreement.
16.6Free Plan and Trials. The Customer acknowledges that the Free Plan, Trials and Beta Features are provided free of charge and that the limits in this clause 16 reflect that.
16.7Allocation of risk. The parties agree that the exclusions and limits in this clause 16 are reasonable given the Fees, the nature of the Services and the fact that the Customer controls its data, its exports and its own insurance, and that each exclusion and limit is separate and severable.
16.8Time limit for claims. Neither party may bring a claim under or in connection with the Agreement more than 12 months after it became aware, or ought reasonably to have become aware, of the facts giving rise to the claim. This does not apply to claims for unpaid Fees or to liability under clause 16.1.
Back to top17.1We may update these Terms, the Policies and the DPA from time to time, for example to reflect new features, changes in law or changes to how we operate. The current version is always published at oboloo.com/terms-of-service with its version number and date.
17.2We will give at least 30 days' notice of any material change, by email to the Account administrator or by notice within the Services. Changes that are not material, that are required by law, or that only add new features or options may take effect on publication.
17.3Material changes take effect at the end of the notice period. The Customer's continued use of the Services after that date is acceptance of the change. A Customer that does not accept a material change may, before it takes effect, close its Account (Free Plan), cancel its Subscription under clause 8.4(a) (monthly) or give notice of non-renewal under clause 8.4(b) (annual and Order Form).
17.4For a Customer with an annual Subscription or an Order Form, a material change that reduces the Customer's rights or increases its obligations will not apply until the start of its next Renewal Term, unless the change is required by law. The version of these Terms in force at the start of each Subscription Term applies for that Subscription Term.
17.5Any other variation of the Agreement must be in writing and agreed by both parties. Acceptance by clicking or by electronic signature is acceptance in writing.
17.6Disputes are decided under the version of the Agreement that was in force when the events giving rise to the dispute took place.
Back to top18.1We may suspend the Customer's access to all or part of the Services, or the access of particular users, if: (a) any Fees remain unpaid more than 30 days after the due date and 14 days after we have sent a reminder; (b) the Customer or any of its users breaches clause 5 or the Acceptable Use Policy; (c) the Customer's use creates a security, performance or legal risk to the Services, to us or to other customers, including where the Customer exceeds the fair use limits after notice; (d) we reasonably suspect fraud, unauthorised access or a compromised account; or (e) we are required to by law, a court, a regulator or a sanctions restriction.
18.2Where practicable we will give notice before suspending and an opportunity to resolve the issue. Where immediate suspension is needed to protect the Services, other customers or the Customer itself, we may suspend first and give the reason as soon as practicable afterwards. We will limit suspension to the affected part of the Services where we reasonably can and will restore access promptly once the issue is resolved.
18.3Fees continue to accrue during any suspension caused by the Customer, and no service credits or refunds are due for the period of suspension. Suspension does not affect our right to terminate under clause 8.
18.4We may suspend or remove a Supplier User who breaches the Acceptable Use Policy and will tell the Customer when we do so.
Back to top19.1Notices. Notices under the Agreement must be in writing. Notices to the Customer may be sent to the email address of the Account administrator or any billing contact, or given within the Services. Notices to us must be sent by email to support@oboloo.app with the subject line “Legal notice”, and a notice of termination or of a claim must also be sent by post to our registered office. An email is treated as received on the next Business Day after it is sent, provided the sender does not receive a delivery failure. A posted notice is treated as received two Business Days after posting by first-class or tracked post.
19.2Assignment. Neither party may assign, transfer or novate the Agreement, or any Licence, without the other party's prior written consent, which must not be unreasonably withheld or delayed. Either party may assign the Agreement without consent to an Affiliate or to a successor in connection with a merger, acquisition, reorganisation or sale of all or substantially all of its relevant business, by giving written notice, provided the assignee is not a direct competitor of the other party and agrees in writing to be bound by the Agreement. A change in the identity of the Customer entity that holds the Account is an assignment for this purpose.
19.3Subcontracting. We may use subcontractors and sub-processors to perform our obligations. We remain responsible for their performance.
19.4Force majeure. Neither party is liable for any delay or failure to perform caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, terrorism, civil unrest, industrial action (other than of its own staff), government action, failure of utilities or telecommunications networks, failure of the internet, or failure of or attacks on third-party infrastructure that the party does not control. The affected party must notify the other and use reasonable efforts to resume performance. If such an event prevents a party from performing substantially all of its obligations for more than 60 days, either party may terminate the affected Subscription on written notice and we will refund the Fees paid in advance for the period after termination. This clause does not excuse payment of Fees already due.
19.5Compliance. Each party will comply with the Bribery Act 2010, the Modern Slavery Act 2015 and the sanctions and export control laws that apply to it.
19.6Entire agreement. The Agreement is the entire agreement between the parties about its subject matter and supersedes all earlier agreements, proposals, representations and understandings, written or oral. Each party acknowledges that it has not relied on any statement, promise or representation not set out in the Agreement. Nothing in this clause limits liability for fraud.
19.7Waiver. A failure or delay in exercising a right or remedy is not a waiver of it, and no waiver is effective unless it is in writing.
19.8Severability. If any part of the Agreement is found to be invalid or unenforceable, that part will be modified to the minimum extent needed to make it enforceable, or severed if that is not possible, and the rest of the Agreement will continue in force.
19.9Third parties. Except for the persons indemnified under clause 15 and as expressly stated, no one other than the parties has any right to enforce any term of the Agreement under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
19.10Relationship. Nothing in the Agreement creates a partnership, joint venture, agency or employment relationship between the parties.
19.11Counterparts and electronic signature. An Order Form may be signed in counterparts and by electronic signature, each of which is binding.
19.12Dispute resolution. If a dispute arises, each party will nominate a senior manager who will meet (in person or by video) within 14 days of either party's written request to try to resolve it in good faith. If the dispute is not resolved within 30 days of that request, either party may start proceedings. Nothing in this clause prevents a party from seeking urgent injunctive relief or from recovering unpaid Fees.
19.13Governing law and jurisdiction. The Agreement and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that we may bring proceedings to recover unpaid Fees, or to protect our intellectual property or Confidential Information, in any court with jurisdiction over the Customer.
19.14Interpretation. In the Agreement, “including” and similar words mean “including without limitation”, references to a law include it as amended or replaced, “written” and “in writing” include email and acceptance within the Services, and clause headings are for convenience only.
Back to top| Version | Date | Summary of changes |
|---|---|---|
| 4.0 | September 2026 | Free Plan, Plus Plans, Plus Modules, Trials and Order Forms defined. Supplier Portal terms included. 30-day non-renewal notice for annual and Order Form Subscriptions. Price changes limited to renewal. DPA referenced. Updates to Data migration, onboarding, AI Features and Supplier Users. |
| 3.0 | December 2025 | Previous version. |
Approved by the Board of Directors of oboloo Limited in September 2026. These Terms apply to oboloo.com, oboloo.app and all related subdomains operated by oboloo Limited.
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