oboloo FAQ's

What is Supplier Relationship Management Srm? – Definition

What is Supplier Relationship Management Srm? – Definition

Supplier Relationship Management (SRM) is the process of managing and fostering relationships with suppliers. It is a key element in any successful supply chain management system, as it focuses on optimizing communication between buyers and suppliers to ensure satisfactory relations for both parties. In this article, we will discuss the definition of supplier relationship management, its importance, and how to implement it in your business. We will also provide some top tips for creating an effective SRM strategy that is tailored to fit your organization’s needs. Read on to learn more about supplier relationship management!

What is Supplier Relationship Management?

Supplier relationship management (SRM) is a strategic process that companies use to manage their relationships with suppliers. The goal of SRM is to create value for the company by improving the quality and performance of suppliers, while also reducing costs.

SRM is a relatively new concept that has emerged as companies have increasingly outsourced their manufacturing and other operations. As companies rely more on suppliers, they need to carefully manage these relationships to ensure that they are getting the best possible value.

There are three key components to SRM: supplier performance management, supplier development, and supply chain risk management.

Supplier performance management is the process of monitoring and assessing supplier performance. This includes tracking metrics such as quality, cost, delivery, and responsiveness. Supplier performance management helps identify problems early so that they can be addressed before they impact the company.

Supplier development is the process of working with suppliers to improve their performance. This may involve providing training or coaching, sharing best practices, or working with suppliers to develop new processes or products.

Supply chain risk management is the process of identifying and mitigating risks throughout the supply chain. This includes assessing risks associated with suppliers, raw materials, manufacturing processes, logistics, and final assembly. Supply chain risk management helps ensure that disruptions are minimized and that the company can continue to meet customer demands.

The Benefits of SRM

Supplier relationship management (SRM) is a strategic approach to managing an organization’s interactions with its suppliers. It encompasses all aspects of the relationship between the organization and its suppliers, from procurement to contract management to supplier performance management.

The benefits of SRM include improved communication and collaboration between the organization and its suppliers, increased transparency and visibility into supplier performance, reduced costs, and improved quality and delivery of goods and services. Implementing an SRM program can be a complex undertaking, but the benefits are well worth the effort.

The Different types of SRM

There are three different types of SRM: operational, collaborative, and strategic.

Operational SRM is focused on the day-to-day transactions between a company and its suppliers. This can include managing supplier performance, defining and maintaining service levels, and conducting contract negotiations.

Collaborative SRM takes a more long-term approach and seeks to build relationships with suppliers in order to improve efficiencies and reduce costs. This can involve joint planning and decision making, sharing of information and best practices, and developing collaborative relationships with key suppliers.

Strategic SRM focuses on aligning a company’s procurement strategy with its overall business strategy. This includes identifying and managing risks associated with supplier relationships, assessing supplier capabilities, and establishing long-term partnerships with key suppliers.

How to Implement SRM

There are many benefits to implementing supplier relationship management (SRM), but how do you actually go about doing it? Here are a few tips:

1. Define your goals and objectives for SRM. What do you hope to achieve by implementing SRM? This will help you determine the right SRM solution for your organization.

2. Identify the key players in your organization who will be responsible for SRM. These could be people from procurement, supply chain, or other departments.

3. Work with your IT department to choose and implement the right SRM software solution for your organization. There are many different SRM software solutions on the market, so it’s important to find one that fits your specific needs.

4. Train your employees on how to use the new SRM software solution. They will need to know how to input data, run reports, and use the various features of the software.

5. Monitor and measure the results of your SRM implementation. Are you achieving the goals and objectives that you set out to achieve? Make changes as needed to improve results.


Supplier Relationship Management (SRM) is a vital part of any successful business, as it helps ensure that the relationship between suppliers and customers is strong. SRM enables companies to develop long-term relationships with their suppliers, allowing them to benefit from up-to-date market knowledge and cost savings through efficient procurement processes. By using SRM software solutions, businesses can gain visibility into their supplier network and manage their existing supply chain more effectively. With SRM tools in place, businesses can make sure they are getting the most out of their supplier relationships for maximum efficiency.