Manual processes are any workflows or tasks that rely on human intervention. This includes data entry, customer service, and other labor-intensive tasks. Automated processes take over manual tasks by utilizing technology to perform them with little to no input from humans. Automation is designed to streamline operations, save time and resources, and reduce errors that come with manual processes. It can include services such as online payment transactions, customer relationship management (CRM) software, and automated data collection. Ultimately, manual processes are time-consuming and require more manpower, while automated processes are fast, reliable, and resource-efficient.