Metrics to track performance are measurable indicators that businesses use to measure the success of a process or task. They help businesses understand how successfully they’re achieving their objectives and equip them with the data needed to adjust strategies and processes if necessary. Every metric should be tailored to the individual business’s needs, depending on the goals and objectives they hope to accomplish. With consistent metrics, businesses can identify trends related to customer satisfaction, cost efficiency, operational efficiency, and employee engagement, among others – all of which lead to greater productivity and profitability. By tracking performance over time, businesses can know when it’s time to make adjustments and stay competitive in the industry.