Msa (Master Service Agreement) and SLA (Service Level Agreement) are two separate but related documents that structure the business relationship between a customer and a service provider. An MSA outlines the general rights, responsibilities, and obligations of both parties, as well as processes for dispute resolution. An SLA defines specific expectations and outcomes of the service being provided. It includes measures for ensuring quality performance and resolving disputes if necessary. The combination of an MSA and an SLA strengthens the partnership by setting clear parameters from the beginning and establishing trust on both sides. By taking the time to define the terms of your relationship, you’ll save yourself valuable time and energy down the line.