Multi-Channel Order Management is a business strategy that enables organizations to manage customer orders across multiple channels, including both traditional and digital platforms. This approach helps maximize efficiency by allowing companies to track and process orders from different sources in one central platform, reducing the amount of manual labor required and streamlining the order fulfillment process. It also provides customers with a seamless experience regardless of where their order originated. By providing customers with a unified shopping journey and enabling businesses to better anticipate customer needs, Multi-Channel Order Management can help companies increase customer loyalty and grow sales.