IT Support Services Agreements are contracts that define the terms of a service level agreement (SLA) between an IT services provider and their client. This type of agreement outlines the various services provided and how they will be measured, including response times, uptime, security, maintenance and other important criteria. It also defines the roles and responsibilities of both parties in order to ensure quality service delivery and better outcomes. In addition, it explains the conditions for termination or renewal of the contract. Put simply, the IT Support Services Agreement sets out the legal framework within which your IT services are provided.