Order Lifecycle Management (OLM) is a business process that deals with managing the movement of goods from order creation through delivery. OLM involves overseeing and executing all activities related to the full life cycle of an order, from customer demand analysis to sourcing, fulfillment and returns. OLM takes into consideration cost, quality and service objectives to meet the needs of customers. It’s about ensuring the right people, materials and equipment are in the right place at the right time for orders to be fulfilled efficiently and effectively.