Reverse logistics is the process of moving products from their point of consumption back through the distribution system. It includes activities such as collecting returned items, processing them and then reintegrating them into the organization’s operations. The goal of a reverse logistics program is to maximize financial returns while minimizing costs associated with returns and product repairs. This can be achieved through better communication across supply chain functions, increased collaboration between departments and clear operational procedures in place. With a well-designed reverse logistics program, companies not only gain valuable insights on how they operate but also create a more cost-effective way of doing business.