Customer Complaint Management System (CCMS): A CCMS is an automated system designed to track, prioritize, and respond to customer complaints. By making use of advanced technologies, a CCMS streamlines the process of complaint handling, which in turn helps organizations to address customer issues promptly and efficiently. Additionally, such systems allow for better communication between customers and businesses, as well as providing customers with a sense of security and satisfaction in knowing their concerns are being addressed swiftly.