Trigger Events Definition
A trigger event is a specific action or set of actions that cause something else to happen. In the context of marketing, a trigger event is an action taken by a customer or prospects that indicates they are interested in learning more about your product or service.
Trigger events can be either positive or negative. Positive trigger events are typically indicative of active interest in your product or service. For example, if a customer downloads a white paper from your website, this would be considered a positive trigger event. Negative trigger events, on the other hand, may indicate that a customer is having problems with your product or is at risk of churning. An example of a negative trigger event would be if a customer calls your support line with a complaint.
Monitoring trigger events is important because it allows you to take action when customers are showing signs of interest or dissatisfaction. By definition,trigger events are time-sensitive; if you wait too long to follow up on a positive trigger event, the customer may lose interest. Conversely, if you act too quickly after a negative trigger event, the customer may feel like you’re being pushy and could react negatively.
The best way to monitor trigger events is through some form of automation. Many marketing automation platforms have built-in functionality for tracking and responding to trigger events. Alternately, you can use webhooks to send data from your platform of choice to another system that specializes in tracking trigger events (such as Salesforce
