The business definition of ‘business process’ is a series of activities that are carried out by an organization in order to produce a product or a service.

A business process can be defined as a set of connected, structured activities that produce one or more products or services for an external or internal customer.

The term ‘process’ is used to distinguish the work done in the business from the end product of the business, which is called the ‘product’.

The term ‘process’ is widely used within the IT industry. However, there is no agreed definition of what constitutes a ‘process’. The following example describes how a business might define a process in their organization.