Customer Service Onboarding is an official business term which refers to the process of introducing new customers to a company’s products and services. It is the responsibility of the customer service team to ensure that customers are provided with the necessary information and resources they need to become familiar with the company’s offerings. The onboarding process can involve providing customers with orientation materials, product demonstrations, customer service training, and support. During the onboarding process, customer service representatives should strive to make customers feel welcome and comfortable with the services they are receiving. They should also continuously communicate with customers, providing support and guidance as needed. Furthermore, customer service representatives should stay in contact with customers to ensure that their needs and concerns are being addressed appropriately. By doing so, customers are more likely to have a positive experience with the company and will be more likely to return for additional services in the future.