Field Services Management (FSM) is a business model that focuses on delivering the optimal customer experience. It combines cutting-edge technology and hands-on service to ensure maximum efficiency, cost-effectiveness, and satisfaction. FSM puts an emphasis on mobility and ease of use, allowing customers to get help beyond the confines of an office or shop floor. This can include anything from troubleshooting and repair services to remote diagnostics, installation, and maintenance. It also enables field teams to work smarter, faster, and more collaboratively to get the job done right—from wherever they are.