Business process modelling (BPM) is a methodology used to evaluate and improve the way processes are performed in an organization. It uses graphical diagrams – or ‘modelling’ – to represent existing and potential business processes, allowing managers and teams to identify areas of work that are inefficient or can be improved. By breaking down each step in the process, it’s possible to examine how changes and improvements can be made, ultimately leading to increased efficiency, cost savings and better customer experience. BPM provides businesses with the ability to create a ‘roadmap’ for their processes that allows them to take a strategic approach to improvement.