The official business definition of a bottleneck process is a process, situation, or activity that prevents or restricts the flow of a business process. It is characterized by limited capacity, long cycle times, and a backlog of work. Bottlenecks can occur at any stage of a business process, from the beginning to the end. They can be caused by a number of factors, such as inadequate staffing, the introduction of new technology, or a change in the customer’s requirements. Bottlenecks can be costly to a business, as they lead to delays and inefficiencies. By understanding where and why bottlenecks occur, businesses can take steps to reduce or eliminate them. These steps can include process re-engineering, improved training, and the automation of manual processes. Additionally, by understanding the bottlenecks in the customer’s requirements, businesses can better