Business Facing Process

Business Facing Processes are the systems and activities that enable a business to interact with its customers. It focuses on customer satisfaction, from customer service and support to sales and marketing. These processes often require automation or a manual approach. To ensure success, they must be customer-centric, efficient, and secure; ensuring that each customer has a positive experience when interacting with your business. With Business Facing Processes, businesses are able to better understand their customers’ needs and provide services tailored to meet those needs.