Business Process Management Plan (BPMP) is a comprehensive strategy that outlines the tactics and procedures necessary to manage an organization’s business processes. It helps to identify process patterns, goals, objectives and responsibilities, encouraging organizations to make their operations efficient and customer-centric. BPMP also provides an incentive for improving existing processes, as well as creating new ones, so businesses can adapt more readily to market changes. In order to use it effectively, organizations need to evaluate current processes, objectively assess their capabilities and develop actionable steps for improved performance. With a focused plan in place, companies can make incremental changes which lead to greater productivity and improved customer experience.