Case Management Business Requirements

Case management business requirements are the objectives, expectations, and goals needed to define and execute effective case management. A successful case management system must be able to support diverse situations while addressing specific customer needs. It should also enable users to efficiently handle cases, collect data needed to make decisions, and track progress over time. When discussing case management business requirements, it’s important to consider both operational and technical considerations. On the operational side, there should be an understanding of customer needs, roles and responsibilities, processes, deadlines, and escalation criteria. At the technical level, organizations should examine the capabilities of their IT infrastructure, including any relevant software and hardware solutions. By identifying these core components and using them in tandem to create a comprehensive case management solution, businesses can ensure that they’re set up for success.