Case Management Capabilities is a term used to describe the set of tools and processes used to manage and track cases in a business environment. It is a comprehensive system that helps organizations to manage their cases efficiently and effectively. It includes features such as tracking case progress, creating case records, and providing access to relevant information. It also provides a framework for collaboration between departments, stakeholders, and customers. Case Management Capabilities is a critical component of any business’s success, as it allows organizations to respond quickly to customer inquiries, reduce operational costs, and improve customer satisfaction. By providing an efficient and organized way to manage cases, organizations can ensure that their customers receive the best possible service.