Case management is an important part of the business world, and it is defined as the process of managing a case from its inception to its resolution. It involves the use of various strategies and techniques to ensure that the case is handled efficiently and effectively. This includes gathering and analyzing information, formulating a plan of action, and implementing the plan. It also involves monitoring the progress of the case and making adjustments as needed. Case management is a critical component of any business, as it helps to ensure that cases are handled in a timely and cost-effective manner. Additionally, it helps to ensure that all parties involved in the case are kept informed and that the case is resolved in a satisfactory manner. Case management is an important part of the business world, and it is essential for businesses to have a well-defined process in place to ensure that cases are handled properly.