A Case Management System (CMS) is an essential tool for any business, providing an efficient way to manage cases and streamline processes. It is a system that allows for the tracking, organization, and management of cases, such as customer service requests, complaints, legal cases, and more. It is designed to help businesses keep track of all their cases, and ensure that they are being handled in an organized and timely manner. The system allows for the easy retrieval of case information, and provides a comprehensive view of the case, including all related documents, notes, and activities. It also allows for the tracking of case progress, and provides a platform for collaboration between teams and departments. With a CMS, businesses can ensure that all cases are being handled efficiently and effectively, and that all relevant information is readily available.