A Complaint Procedure Policy is a protocol that outlines the steps an organization takes to ensure all customer complaints are handled in a prompt and effective way. It’s important to know who is responsible for handling customer complaints, especially when dealing with complex issues or situations. This policy should clearly define roles and responsibilities among staff, as well as provide a clear timeline for addressing complaints. Additionally, this policy should make sure that customers have multiple options for voicing their concerns, such as through phone or email. Ultimately, a Complaint Procedure Policy shows customers that the organization takes their feedback seriously and is committed to addressing any issues they may have in a timely manner.