A Computer Service Agreement is a legally binding document that outlines the responsibilities of the service provider and their customer with regards to the maintenance and repair of a customer’s computer system. It defines the scope of the services being provided, how often maintenance should be performed, what level of support can be expected from the service provider, and any other stipulations that need to be taken into account. By having this agreement in place, both parties have a clear understanding of their roles and expectations, ensuring that all work is performed correctly and any disputes are resolved swiftly and easily.