Customer Issue Management is an official business term used to describe the process of managing customer issues and complaints. This process involves the identification, prioritization, and resolution of customer problems in a timely and efficient manner. It also involves tracking and measuring customer satisfaction with the resolution process. The aim of Customer Issue Management is to provide customers with a satisfactory outcome and to maintain good customer relations. It is also important to use Customer Issue Management as a tool to identify and resolve systemic problems in product and service delivery. The process should be conducted in a proactive and systematic manner to ensure customer issues are addressed quickly and effectively. Additionally, it should involve the participation of all stakeholders such as external customers, internal customers, and suppliers. Finally, Customer Issue Management should include appropriate communication with customers and feedback on the resolution process to ensure customer satisfaction and continuous improvement.