Customer Service Definition

Customer service is the provision of service to customers before, during, and after a purchase. The definition of customer service can vary depending on the company and industry. Generally, customer service is any interaction between a customer and a company that is designed to help the customer with questions or problems they may have with the product or service.

Good customer service definition should include:

– Providing timely, accurate, and professional responses to customer inquiries

– Answering phone calls and emails promptly

– Handling customer complaints in a courteous and efficient manner

– Resolving issues in a timely fashion

– Keeping customers updated on the status of their issue

– Following up with customers after the issue has been resolved

– Creating a positive experience for the customer at every interaction