ERP and CRM systems are essential tools used by businesses to help streamline operations, manage customer relationships and track data. ERP (Enterprise Resource Planning) systems provide real-time visibility of business processes and allow for superior management of resources such as finances, human capital and inventory. CRM (Customer Relationship Management) systems enable companies to maintain records of customer activity, automate customer interactions, and build relationships with customers through personalized marketing. Both ERP and CRM systems can be tapped for valuable insight into customer trends and behaviors, empowering businesses to make smarter decisions that drive value over time.